To whom it may concern, *I play fortnite on my cousin’s account to help him with his ch...

GetHuman2457836's customer service issue with Epic Games from March 2019

1307 similar
0 following
Help with my Epic Games issue
First: share to improve GetHuman2457836's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2457836's next move: go to the Epic Games help center.
Epic Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2457836 will want to follow the link below to head to their help center. We will check on GetHuman2457836 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2457836 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2457836's own words
To whom it may concern, *I play fortnite on my cousin’s account to help him with his challenges since he’s busy with school and such. Recently I have noticed some strange activity that neither of us had anything to do with. **Apparently his account was hacked by someone in Lebanon, and this hacker had merged my cousin’s account with his. He has been buying items with my cousin’s Vbucks and playing on his account. **We do not know this person, and would like to get the account fully back in our hands.
GetHuman2457836 did not yet indicate what Epic Games should do to make this right.
I have an issue with Epic Games too
How GetHuman2457836 fixed the problem
We are waiting for GetHuman2457836 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Epic Games's attention and get better help faster. Tap below to get started.
Having Epic Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2457836 fixes it.
This email address isn't valid

Epic Games

Customer service issue
Reported by GetHuman2457836
Mar 12th, 2019 - 5 mons ago
I have an issue with Epic Games too
Not resolved
Seen by 4 customers so far
Similar issue to 1307 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2457836 started working on this issue
Mar 12th 12:30am