Hi, so my problem is that I saved up my V bucks to this day, February **, ****, to buy...

GetHuman-madridju's customer service issue with Epic Games from February 2019

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The issue in GetHuman-madridju's own words
Hi, so my problem is that I saved up my V bucks to this day, February **, ****, to buy the soccer skins and I accidentally bought the wrong version of it. I meant to buy the Clinical Crosser. I was hoping you guys can do something about it like refund my V bucks back, if you guys can’t then maybe add more refund tickets to the game. Another thing is if you guys can’t refund the V bucks back into my account can you somehow give me Clinical Crosser and take out the other version of it and the problem will be solved. Please I really need yout help this is money wasted it is about $**. Thank you very much for your time and hope you guys can help me, keep up the good work.
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Epic Games

Customer service issue
Reported by GetHuman-madridju
Feb 16th, 2019 - 9 mos ago
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Feb 16th 4:00pm