My Daughters fornite account has been banned and I would like to know why. I watch her...

GetHuman-pctuneup's customer service issue with Epic Games from February 2019

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The issue in GetHuman-pctuneup's own words
My Daughters fornite account has been banned and I would like to know why. I watch her play and she has never done anything that would could be considered cheating or unfair game play. She doesn't even know the password to the account as I am am the one who created the account for her and I am to one who puts the password in for her. So I want answers. With everything I have read online about epic banning accounts, I am seriously thinking about opening a class action lawsuit against Epic games. The amount of money these kids are pouring into your company and a few bad apples ruin it for everyone, You need to review your banning policy. I want to know why her account is banned, and when it will be unbanned. If I don't get satisfactory answers then I will be going into the forums and getting names to add to a class action lawsuit. You can not ban people with out just cause and if a complaint has been lodged against someone then that person has the right to be notified of this and chance to challenge the complaint. Your company is not above the law and can not just steal peoples money.
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Epic Games

Customer service issue
Reported by GetHuman-pctuneup
Feb 15th, 2019 - 8 mons ago
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Feb 15th 5:31pm