My son accidently purchased the Grimbles skin by clicking the wrong button when trying...

GetHuman1816928's customer service issue with Epic Games from December 2018

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The issue in GetHuman1816928's own words
We were trying to get a refund for an accidental purchase. ... My son accidently purchased the Grimbles skin by clicking the wrong button when trying to return to the store. We immediately emailed support and only received a system response about lifetime returns, which my son has already used. **We are asking for an exception in this case due to the poor store system, which should have additional confirmation prior to purchasing anything to help prevent this problem.
This was especially frustrating because the buttons are too close together and there is no additional confirmation prior to purchasing any items to help prevent the problem of players clicking the wrong button.
They could make this right by removing the Grimbles skin from my son's account and refunding the v-bucks or making a lifetime return available so that we can complete the refund.
We are good customers who have purchased hundreds of dollars worth of v-bucks on fortnite.
We've already tried emailing support, only to receive a system response about lifetime returns.
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Epic Games

Customer service issue
Reported by GetHuman1816928
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 84 others
0 customers following this
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Timeline

GetHuman1816928 started working on this issue
Dec 23rd, 2018 4:41am

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