My son accidently purchased the Grimbles skin by clicking the wrong button when trying...

GetHuman1816928's customer service issue with Epic Games from December 2018

31 views | 84 similar | 0 following
Help with my Epic Games issue
First: share to improve GetHuman1816928's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Epic Games help.
The issue in GetHuman1816928's own words
We were trying to get a refund for an accidental purchase. ... My son accidently purchased the Grimbles skin by clicking the wrong button when trying to return to the store. We immediately emailed support and only received a system response about lifetime returns, which my son has already used. **We are asking for an exception in this case due to the poor store system, which should have additional confirmation prior to purchasing anything to help prevent this problem.
This was especially frustrating because the buttons are too close together and there is no additional confirmation prior to purchasing any items to help prevent the problem of players clicking the wrong button.
They could make this right by removing the Grimbles skin from my son's account and refunding the v-bucks or making a lifetime return available so that we can complete the refund.
We are good customers who have purchased hundreds of dollars worth of v-bucks on fortnite.
We've already tried emailing support, only to receive a system response about lifetime returns.
How GetHuman1816928 fixed the problem

We are waiting for GetHuman1816928 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Epic Games's attention and get better help faster. Tap below to get started.
Having Epic Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1816928 fixes it.
This email address isn't valid

Epic Games

Customer service issue
Reported by GetHuman1816928
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 84 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information


GetHuman1816928 started working on this issue
Dec 23rd, 2018 4:41am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers