Waiting over an hour and still here for a rental car. This is the worst place to rent f...

GetHuman-bedella's Complaint issue with Enterprise Rent-A-Car from March 2021

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Order Confirmation Number, Email on Order, Phone Number on Order, Name of Account Holder, Home and Billing Address, and Address of Where you Rented Car
The issue in GetHuman-bedella's own words
Waiting over an hour and still here for a rental car. This is the worst place to rent from. Warren rd in Lakewood Ohio. Staff don't have the decency to communicate if their working on the situation or not, they totally ignore you as you sit in your vehicle, again for over an hour with a reservation...terrible customer service especially if your a person of color. I've always rented from enterprise and this may be the last rental I do from here.

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Enterprise Rent-A-Car

Complaint issue
Reported by GetHuman-bedella
Mar 29th, 2021 - 4 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 379 others
0 customers following this

Timeline

GetHuman-bedella started working on this issue
Mar 29th 5:01pm

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