Reservation ********** at Austin Anderson Mill & Hwy. *****I booked the referenced rese...
GetHuman2964721's customer service issue with Enterprise Rent-A-Car from May 2019
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The issue in GetHuman2964721's own words
Reservation ********** at Austin Anderson Mill & Hwy. *****I booked the referenced reservation using the online reservation tool, and received an email confirmation. I was dropped off at the location, after an appointment at a nearby business. However, when I went inside I was informed that they no cars at all, onsite, and no idea when they would get anything in. I told them that I didn't care if it was dirty, or not my category, I just needed something to get me to Dallas that afternoon. But there was nothing at all available. The staff onsite was very apologetic, but had absolutely no options to get me where I needed to be. **I do not live in this area, and do not know anyone nearby. I had to pay $** for an Uber to the airport, then fly to Dallas.**The fact that I was able to RESERVE a car, and receive a confirmation, for a location with no cars is absolutely unaccusable!!
GetHuman2964721 did not yet indicate what Enterprise Rent-A-Car should do to make this right.
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How GetHuman2964721 fixed the problem
Took an uber to the airport and bought a plane ticket.
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