Reservation ********** at Austin Anderson Mill & Hwy. *****I booked the referenced rese...

GetHuman2964721's customer service issue with Enterprise Rent-A-Car from May 2019

Help with my Enterprise Rent-A-Car issue
The issue in GetHuman2964721's own words
Reservation ********** at Austin Anderson Mill & Hwy. *****I booked the referenced reservation using the online reservation tool, and received an email confirmation. I was dropped off at the location, after an appointment at a nearby business. However, when I went inside I was informed that they no cars at all, onsite, and no idea when they would get anything in. I told them that I didn't care if it was dirty, or not my category, I just needed something to get me to Dallas that afternoon. But there was nothing at all available. The staff onsite was very apologetic, but had absolutely no options to get me where I needed to be. **I do not live in this area, and do not know anyone nearby. I had to pay $** for an Uber to the airport, then fly to Dallas.**The fact that I was able to RESERVE a car, and receive a confirmation, for a location with no cars is absolutely unaccusable!!

GetHuman2964721 did not yet indicate what Enterprise Rent-A-Car should do to make this right.

How GetHuman2964721 fixed the problem
Took an uber to the airport and bought a plane ticket.
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Enterprise Rent-A-Car

Customer service issue
Reported by GetHuman2964721
May 22nd, 2019 - 2 years ago
Fixed
GetHuman2964721 shared how to fix
Seen by 3 customers so far
Similar issue to 546 others
0 customers following this
Items needed
Order Confirmation Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address
Address of Where you Rented Car

Timeline

GetHuman2964721 started working on this issue
May 22nd, 2019 12:40pm
GetHuman2964721 confirmed the issue is fixed. Hooray!
May 22nd, 2019 12:41pm