When I was rent a car from enterprice office of Hamburg airport I deal a contract for s...

GetHuman-kay_beri's Overcharges issue with Enterprise Rent-A-Car from May 2019

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Before contacting them, items GetHuman-kay_beri may need:
Order Confirmation Number, Email on Order, Phone Number on Order, Name of Account Holder, Home and Billing Address, and Address of Where you Rented Car
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman-kay_beri's own words
When I was rent a car from enterprice office of Hamburg airport I deal a contract for second driver and cost was ** eur. When I receipt invoice I see that they charged extra ** eur for car changing. I didn’t want to change my selection. Enterprice didn’t have my choices so their colleagues change the car and he didn’t give any information about extra payment. I don’t and I can’t accept this extra payment. If they didn’t have my selection you could pay money back or you had to change car without any extra payment. **I send to many e mail to Hamburg airport offices but he didn’t reply my mail. I don’t satisfy to taking service from enterprice
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Enterprise Rent-A-Car

Overcharges issue
Reported by GetHuman-kay_beri
May 10th, 2019 - 2 mons ago
I have an issue with Enterprise Rent-A-Car too
Not resolved
Seen by 5 customers so far
Similar issue to 531 others
0 customers following this
Timeline
GetHuman-kay_beri started working on this issue
May 10th 11:49am
GetHuman-kay_beri indicated the issue is not fixed yet.
May 11th 1:32pm
GetHuman-kay_beri indicated the issue is not fixed yet.
May 13th 12:05pm
GetHuman-kay_beri indicated the issue is not fixed yet.
May 13th 12:06pm