I am a frequent customer, I have never had an issue with this before, was very upset wh...

GetHuman2669897's Overcharges issue with Enterprise Rent-A-Car from April 2019

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Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman2669897's own words
I am a frequent customer, I have never had an issue with this before, was very upset when I left your Valencia California location today.**When I originally rented the car it was only suppose to be for *-* days, my car was being repaired down the street. I had it a little longer than I had planned. But figured it would be ok because if I kept it for * days, I’d qualify for the weekly rate (THEY HABE ALWAYS done this for me, it even says online they will make the adjustment if the rental is extended to a weekly or monthly.)**Well, they refused to do it since I didn’t tell them at the time I rented it. I didn’t know at the time I rented it! So how could I have told them?! I was paying $**.** per day, if I did a weekly rental it would be around $** a day, but they wouldn’t make the change. **Was very upsetting. My rental * was **KLDX.**Can you please look into this and have them make the adjustments as it is outlined on your webpage. Is this location under new management? A lot of ppl seem to be complaining about it and I had NEVER in the * years of renting from them (VERY FREQUENTLY) had any issues, just the opposite.... until today.

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Enterprise Rent-A-Car

Overcharges issue
Reported by GetHuman2669897
Apr 2nd, 2019 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 464 others
0 customers following this
Items needed
Order Confirmation Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address
Address of Where you Rented Car

Timeline

GetHuman2669897 started working on this issue
Apr 2nd, 2019 11:53pm
GetHuman2669897 indicated the issue is not fixed yet.
Apr 4th, 2019 12:28am