Good morning*I had to return and pick up a different car this morning due to very bad...

GetHuman2215102's customer service issue with Enterprise Rent-A-Car from February 2019

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GetHuman2215102's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mos ago)
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Order Confirmation Number, Email on Order, Phone Number on Order, Name of Account Holder, Home and Billing Address, and Address of Where you Rented Car
The issue in GetHuman2215102's own words
Good morning*I had to return and pick up a different car this morning due to very bad smoke smell that my wife since she is a Herat attack patient could not handle it. Being said that why the car was given to me was not inspected for cigarette smell and rented out. I really think the company should reimburse us for this incident and inconveniences.*Secondly , when I reported the issue on ********* around *:** pm to josh, I was advised to take it to Nicholasville rd branch and swap it, and the sale Rep Josh assured me that he would notify them that there would be no problem. Once I arrived they had no information nor a car to swap it with.*I have rented so many times from Enterprises for business and pleasure , however this time was not a pleasant experience.*RA * *V*XZ* from LEXINGTON WINCHESTER RD
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Enterprise Rent-A-Car

Customer service issue
Reported by GetHuman2215102
Feb 15th, 2019 - 9 mos ago
I have an issue with Enterprise Rent-A-Car too
Not resolved
Seen by 3 customers so far
Similar issue to 409 others
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GetHuman2215102 started working on this issue
Feb 15th 5:10pm