I do not remember my password so I click on the "Forgot Password" link. I receive the...

GetHuman-hughmck's customer service issue with Enterprise Rent-A-Car from November 2018

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Order Confirmation Number, Email on Order, Phone Number on Order, Name of Account Holder, Home and Billing Address, and Address of Where you Rented Car
The issue in GetHuman-hughmck's own words
I do not remember my password so I click on the "Forgot Password" link. I receive the link and I fill in my member number and new password. When I click "Save Password" the new Terms & Conditions pops up but in the background there is an error saying that then new terms and conditions were not accepted even before I click the "Accept" button. Once I click the accept button nothing happens as their system thinks I did not accept them, thus I cannot access my account. I would like them to fix their error or allow me to change my password without needing to accept the new terms and conditions and then once I log on then ask me to accept. Alternatively they can add a check button you need to click even after clicking the accept button that overrides their error.

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Enterprise Rent-A-Car

Customer service issue
Reported by GetHuman-hughmck
Nov 5th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 271 others
0 customers following this


GetHuman-hughmck started working on this issue
Nov 5th, 2018 7:29am

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