My name is Joe Brooks and I’ve rented from Enterprise several times before. This time was a nightmare and I didn’t even get a rental and will never from Enterprise again. I Uber my way ** mins to the Douglasville location on Fairburn rd only for them to tell me that they in fact didn’t have my van and essentially I was *****ed. Then I asked if why I wasn’t notified and he said they called but left no message??? Why wouldn’t you leave someone a voicemail!! So then I had to uber my way home, I couldn’t make my nieces graduation and paid ** dollars to Uber for no reason!! Thanks Enterprise for one of the worst customer experiences ever.
I trust that Enterprise Rent-A-Car will make this right and come up with a resolution that is fair.