On May **th **** I reserved a car to rent for the day. Picked up approx *:** and was to...

GetHuman710107's customer service issue with Enterprise Rent-A-Car from May 2018

Help with my Enterprise Rent-A-Car issue
The issue in GetHuman710107's own words
Wasn't told rental place closed at *:** on Friday May **th. Read on agreements that car has to be dropped off at the location branch it was rented from. Not knowing they weren't open on Safurday. I was charged * days ... On May **th **** I reserved a car to rent for the day. Picked up approx *:** and was to return it the next day. May **th **** I called the location to let them know I'd be late and asked if it was ok the guy said that was fine I asked if I could drop off at a different location. I ended up dropping it off around *:** pm on the **th at the location I rented it from. I am now being billed * days may I ask why but the agreement states you must drop it back off at the store you rented it from. I can see being charged a extra day but not understanding why *days.
I called and the guy in plainwell mi said it would be fine n I asked if I could drop off at another location. Then was reading it had to be returned at the original location. And the guy said I didn't call
I want my money refunded for the * days I didn't have the car
I'm a new customer. Wasn't told Any of this information
I've called and the guy said I never called and nothing they can do
I have an issue with Enterprise Rent-A-Car too
How GetHuman710107 fixed the problem
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Enterprise Rent-A-Car

Car rental
Customer service issue
Reported by GetHuman710107
May 23rd, 2018 - 6 mons ago
I have an issue with Enterprise Rent-A-Car too
Fixed
Seen by 22 customers so far
Similar issue to 25 others
0 customers following this
Items needed
Order Confirmation Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address
Address of Where you Rented Car
Timeline
GetHuman710107 started working on this issue
May 23rd 2:05am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 1:34am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 9:54am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 9:57am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 10:05am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 10:06am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 10:06am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 10:06am
GetHuman710107 indicated the issue is not fixed yet.
May 25th 10:06am
GetHuman710107 indicated the issue is not fixed yet.
May 28th 8:08am
GetHuman710107 indicated the issue is not fixed yet.
May 28th 8:08am
GetHuman710107 indicated the issue is not fixed yet.
May 28th 8:08am
GetHuman710107 indicated the issue is not fixed yet.
May 28th 8:09am
GetHuman710107 indicated the issue is not fixed yet.
May 28th 8:09am
GetHuman710107 indicated the issue is not fixed yet.
May 28th 8:10am