I put an order in for Rugs, changed my mind the day after, and canceled the $***.** dow...

GetHuman839297's customer service issue with Empire Today from July 2018

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The issue in GetHuman839297's own words
I put an order in for Rugs, changed my mind the day after, and canceled the $***.** down payment, by check from Well Fargo to Empire. I made several phone calls to Empire, who re-asurred me that there was no problem. Well there is a big problem which I've been rying to solve, and that is Empire gave this issue to Certegy Check Services, who gave me ** days to pay it. The amount is $***.**. The Rep that came to my home, assured me, when I wrote my name on a blank tablet, that it would be refundable if I gave enough notice. I think calling the day after the purchase is plenty of notice.*Check date was *****, cancellation by Wells Fargo was o****....I assumed this was the right way to stop a check from being cashed. Please try to help me in this matter
GetHuman839297 did not yet indicate what Empire Today should do to make this right.
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How GetHuman839297 fixed the problem
Icontacted Empire and told them the honest reason, was I simply did not have the funds to purchase at that time. I called the day after the purchase, which was a big help, and they were nice enough to refund the down payment
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Empire Today

Customer service issue
Reported by GetHuman839297
Jul 1st, 2018 - a yr ago
I have an issue with Empire Today too
Fixed
GetHuman839297 shared how to fix
Seen by 21 customers so far
Similar issue to 9 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman839297 started working on this issue
Jul 1st, 2018 4:58pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 1st, 2018 4:58pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 1st, 2018 5:22pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 1st, 2018 5:24pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 1st, 2018 8:02pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 1st, 2018 8:02pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 2nd, 2018 2:31pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 2nd, 2018 3:10pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 2nd, 2018 3:38pm
GetHuman839297 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 7:06pm
GetHuman839297 indicated the issue is not fixed yet.
Jul 3rd, 2018 2:54am
GetHuman839297 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 6:38pm
GetHuman839297 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 6:38pm
GetHuman839297 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 6:52pm
GetHuman839297 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 7:02pm