I came into Sydney from Dubai this morning. I am sick and inadvertently took the wrong...

GetHuman-robyneb's customer service issue with Emirates from February 2019

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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman-robyneb's own words
I came into Sydney from Dubai this morning. I am sick and inadvertently took the wrong bag. I got a call from baggage services and they quoted $** for me to get a courier to bring my bag and collect the other bag. I am too sick to travel back to the airport. I have hard no more and Ome poor person still hasn’t got their bag back and not have I. I called Emirates and they said they would email someone about it. I need to escalate this please. I was given no reference number. My bag number is EK******.

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Emirates

Customer service issue
Reported by GetHuman-robyneb
Feb 9th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 516 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-robyneb started working on this issue
Feb 9th, 2019 11:41pm
GetHuman-robyneb indicated the issue is not fixed yet.
Feb 9th, 2019 11:42pm