I booked * return flights with easy jet Manchester to Barcelona using my emirates rewar...

GetHuman-bonettf's customer service issue with Emirates from October 2018

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The issue in GetHuman-bonettf's own words
I booked * return flights with easy jet Manchester to Barcelona using my emirates rewards. I made a huge mistake as I wanted to fly to Alicante, I got in touch with emirates reward and they told me to phone easy jet. I phoned them and as it was less then ** hours since my booking they said they could refund my payment less a charge, I explained I used my reward points and they said they will refund to the master card used to pay which I Guess is a card used by skywards rewards. I got in touch with skywards rewards again to see if my points will be returned to me , to my surprise they told me it's not possible to return my points, I realise it was my mistake but I don't understand why I can not have my points back as skywards rewards have had there money returned. I have all the relevant documents such as flight cancellation and refund to Mastercard number I could send you on request. Could you please respond to my request as I don't want to lose my points especially as you have had your money reimbursed. Regards Richard Bonett Skyward member number *********
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Emirates

Customer service issue
Reported by GetHuman-bonettf
Oct 20th, 2018 - a mon ago
I have an issue with Emirates too
Fixed
Seen by 2 customers so far
Similar issue to 281 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-bonettf started working on this issue
Oct 20th 6:15pm
GetHuman-bonettf indicated the issue is not fixed yet.
Oct 20th 6:16pm