EliteSingles.com Customer Service Issues

I canceled my membership two weeks after signing up for the free trial. However, in November [redacted], your company charged me a membership fee. I believe this is a scam and I request an immediate refund of the charged amount. Unfortunately, I cannot recall my login credentials. You may contact me using [redacted] or [redacted] The last 4 digits of the credit card that was billed end in [redacted]. Please reach out to me at [redacted] or [redacted].

I recently saw an offer on the Elite Singles site for a 6-month membership priced at $39.99. Despite entering my credit card details, I was interrupted by a phone call and am certain I did not confirm my purchase. However, I have now noticed a charge of $[redacted].00 on my card which I did not authorize. I have not utilized the membership and would like it cancelled and a refund of $[redacted] processed promptly. I believe this was submitted in error and kindly request your assistance in resolving this issue. Thank you, Julia.

I recently joined Elite Singles this Tuesday from Portland, ME. The service provides 20 matches daily, but I've been matched mainly with profiles outside my desired range, including those in distant states and Quebec where many profiles are in French, a language I don't speak. This has resulted in no suitable matches. I paid $[redacted] for a three-month subscription and feel disappointed that the service did not inform me of the lack of local matches before signing up. I've tried to reach out through the app, but my messages are not going through, leaving me frustrated and seeking a proper means of contact.

I canceled my EliteSingles subscription a while back but I keep receiving match emails. Could you please confirm no renewal charges were applied? If so, I request a refund. The email linked to my account was [redacted] I have a new phone number now: [redacted]. Kindly reach out to verify my past cancellation and ensure no auto-renewal charges were made. If there were, I'd appreciate a refund and the closure of my account. The dating pool in Kansas City seems lacking, especially for a man seeking intellectual matches!

I am quite disappointed with Elite Singles. I have submitted 12 photos, and all of them have been rejected for some reason. I am considering requesting a refund since I am still within the refund period. I have been chatting with several matches, but I lack a photo on my profile. I would like to use one of the photos showing three people, with me in the center. Please assist or I will proceed with requesting a refund. Thank you.

I joined Elite Singles and upgraded to the Premium membership yesterday, but I've decided to cancel. I noticed there's a 14-day cancellation window mentioned on the website, but I can't seem to find any contact information other than a postal address in Germany, which seems outdated. Additionally, I thought I was being charged £21.45 monthly for six months as per the discounted offer, but I've already been billed £[redacted] on PayPal.

I am very frustrated with the service. I want to cancel my account promptly. I have attempted to follow the procedures provided but seem to be stuck in a loop. I require assistance from a customer service representative or for my account to be terminated by the team, confirming this through email communications rather than unclear instructions. While your dating site is excellent, I no longer have a use for it. Thank you for your cooperation. - LT

I am seeking assistance with canceling my Elite Singles subscription. Despite following the provided instructions multiple times, I have been unable to find the specified options on the website to cancel the subscription. The instructions prompt users to click on certain elements that are not present on the menu. I am particularly unable to locate the "My Account" section for cancellation. Various attempts to reach the required page have been unsuccessful, and the website instructions have not been effective. I would appreciate it if someone could offer practical help rather than repeating the information already available on the website, as it does not seem to lead to a resolution. Thank you for your assistance.

I am requesting a full refund for my six-month membership within the 14-day period allowed. I have followed the cancellation process on your website. Kindly expedite the return of the funds. I need to focus on my health as I've recently been diagnosed with a brain tumor and require surgery. Membership Details: - Member since: 2nd Feb [redacted] - Type of membership: 6 months Premium membership - Contract since: 2nd Feb [redacted] - Monthly cost: £19.16 - Total amount: £[redacted].96 - Payment via PayPal - Membership ends on 1st Aug [redacted] Personal Details: - Secure Code: GB_[redacted] - E-mail Warm regards, Julie V.

I downloaded the app last night, but I am not satisfied with it. The match quality is not what I expected, and I am within the 24-hour cancellation window. I was charged for a full 6-month subscription upfront and I am requesting a refund for the entire amount. It is frustrating that there is no option to cancel within the app, and I will leave a negative review if the refund is not processed. I tried to cancel within the first 7-8 hours of downloading the app, and I want to ensure this is noted.

Dear Sir/Madam, I am requesting a refund for my payment and the cancellation of my account with you. I am aware of the 14-day cancellation period provided by law and I recently visited your website within the specified timeframe. Initially, I was unaware that I had completed the membership process resulting in a payment. The clarity of the process was lacking, and given my current financial situation, I kindly ask for your understanding and assistance in refunding me. Although I intend to join your dating site when my financial circumstances improve, I am not able to uphold the payment now. As a single parent, this was an oversight that I sincerely regret. I have not engaged with any individuals on your platform. I eagerly anticipate your response. Sincerely, Lizzy H.‍

I am concerned about receiving threatening letters for payment from Elite Singles, despite canceling my subscription through Paypal and verifying it. Even though I couldn't access the app, I saw the cancellation confirmation. I need assurance that my membership is canceled, I do not owe any money, and won't face debt collectors or more threatening letters. Below is my case closure with Paypal after unsuccessful attempts to contact Elite Singles: Case Closed Case ID: PP-D-[redacted]6 Reason: Refund for canceled subscription Status: Closed, decided in my favor Seller: Spark Networks Services GmbH Amount: $[redacted].85 USD Date: February 4, [redacted] I mistakenly signed up for 3 months instead of 1 and tried to cancel within an hour, yet got no response from Spark Networks. I hope for a refund due to this error. Sincerely, Mindy S.

Dear ElitePartner, I am unable to fax, buy an envelope, or go to the Post office due to the current situation. Could you please cancel my Elite Membership that started on February 16th and process a refund? I'm registered with Elite Germany under the email address provided. The response I received was unsatisfactory as they refused to cancel my membership. I am requesting the cancellation and a refund for the unused months. Thank you. Sincerely, [redacted] Elite Email Response dated March 30: Dear [redacted], Thank you for your message. We regret to inform you that early termination of the contract is not possible. However, in light of the current situation, we have extended your premium membership by one month free of charge. Please consider maintaining your contacts online during this time. If you still wish to have your profile deleted prematurely, please confirm this by replying to this email. Please note that deletion does not affect any outstanding or paid membership fees. If you have any further questions, feel free to reach out. Best regards. Yours sincerely,

I recently signed up for Elite today, but I'm uncertain if my registration went through successfully. I encountered problems while trying to upload my photos, which seemed to halt the registration process. Although I changed my password, I still can't log in to the Elite website using Google Chrome to view my profile. I've paid for the service but I'm unable to access it. Could you assist me in identifying the issue and resolving it? Thank you.

I attempted to cancel my Elite Singles account on the final day of my six-month membership. However, it was automatically renewed without my authorization, and another six months of fees were deducted from my account without my consent. I do not wish to continue with the membership, and I require a refund for the additional six months that were charged. I am unable to locate any contact information to address this issue, and I am feeling quite frustrated.

I, E. Breslin, have made numerous attempts to contact you via email and have been unable to locate a phone number to reach out to you. I am greatly dissatisfied with the lack of adequate customer assistance and I'm appalled by the circumstances that led me to cancel my account, only to be prompted to pay for it once again due to threatening emails from your collections department. I no longer utilize EliteSingles and I strongly believe I should be refunded. At this juncture, I wish to sever all ties with your website. I terminated my six-month subscription after approximately three months, then shortly afterward initiated another subscription. Despite my efforts to cancel, your website's interface is not user-friendly, and my repeated emails have gone unanswered. I want to make it clear that I do not owe anything regarding any subscriptions, and I kindly request an email confirmation verifying the termination of my account. I am extremely disappointed with the subpar service provided and feel that you are exploiting the trust of honest subscribers. Best regards, E. Breslin

I filled out my application last Saturday indicating that I'm a woman interested in men. However, the system mistakenly displayed my profile as if I am seeking women. I want to clarify that I am straight and only interested in men. I attempted to correct this on the website but was unsuccessful. Due to this error, I decided to cancel my membership and delete my profile to avoid being misrepresented as a lesbian when I am not. I also stopped the payment process. If you can address this matter promptly, I am willing to continue with my subscription and make the payment. Please inform me of the steps you will take to resolve this issue. Thank you.

I submitted my application last Saturday, stating that I am a woman seeking a man. However, upon completing the registration process, it appears that the system incorrectly identified me as interested in women. Just to clarify, I am heterosexual and looking for a man. Despite my attempts to correct this on the website, I was unsuccessful. Ultimately, I decided to cancel my membership and delete my profile due to the confusion. I do not want to be mistakenly labeled as a lesbian when I am not. I have ceased the payment as well. I would consider continuing my subscription if this matter is resolved promptly. Kindly inform me of the actions you intend to take to address this issue.

Hello, I am looking to cancel the remainder of my subscription. When I signed up, there was no mention of a free version for a trial period. The matches I have received have not been satisfactory, as they seem similar to those on other dating platforms I am using without subscriptions. Lately, the app has been malfunctioning, and most of my matches do not have pictures or detailed descriptions. I am disappointed with the app's quality and functionality, especially considering the promised "elite" experience. The app and website do not sync properly, causing messages to be missing across platforms. I am unhappy with the overall tech experience, match quality, and lack of relevant profiles. I would like to cancel my paid subscription immediately, switch to the basic/free version, and request a prorated refund for the remaining subscription period. Thank you, Elin

I submitted my application last Saturday, indicating that I am a woman seeking a man. However, the system seems to have incorrectly registered me as interested in women. I am straight and only interested in men, but the setting is showing otherwise. I tried to correct this on the website but was unsuccessful. Consequently, I attempted to cancel my membership and delete my profile to avoid any misconceptions. I would like to resolve this so I can continue my subscription. Please address this promptly and let me know the steps you will take. If possible, provide a phone number where a representative can assist me. Thank you.