Elite Singles does not offer adequate matching service as I get matches out of my georg...

GetHuman-voirlemo's Refund a Charge issue with EliteSingles.com from January 2020

Help with my EliteSingles.com issue
The issue in GetHuman-voirlemo's own words
Elite Singles does not offer adequate matching service as I get matches out of my georgraphic zone, age group and sexual orientation. I joined * days ago and want a refund, but there is no email nor any way to contact them. They mention a contact form on their help page which does not exist. How can I reach customer service and get a refund. This cannot be done from the account.

GetHuman-voirlemo did not yet indicate what EliteSingles.com should do to make this right.

How GetHuman-voirlemo fixed the problem
It is really hard to contact EliteSingles as they do not share openly an email address, nor do they have a chat system for customer service. They mention that there is a contact form on the Help page of the site, but there isn't. In the end, I found this link and form, contacted them and was able to get a refund after joining * days ago. The matched they sent were way out of my geographic zone of ** km (*** km and more), of the wrong sexual orientation or desired ethnic group. All matches were bogus and did not fit the criteria I had requested. I have since deleted my profile:*https:**support.elitesingles.com*hc*en-us*requests*new
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EliteSingles.com

Refund a Charge issue
Reported by GetHuman-voirlemo
Jan 17th, 2020 - a year ago
Fixed
GetHuman-voirlemo shared how to fix
Seen by 7 customers so far
Similar issue to 958 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-voirlemo started working on this issue
Jan 17th, 2020 9:53pm
GetHuman-voirlemo indicated the issue is not fixed yet.
Jan 18th, 2020 1:09pm
GetHuman-voirlemo confirmed the issue is fixed. Hooray!
Jan 18th, 2020 10:55pm