My pics took OVER ** hours to display. I requested the amount of * month refunded and...

GetHuman-surginur's customer service issue with EliteSingles.com from July 2018

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The issue in GetHuman-surginur's own words
My pics took OVER ** hours to display. I requested the amount of * month refunded and you all CXL my account. Is this how you handle issues?? It's very poor business! I would have liked to stay, but w $**.** refunded because your site quickly took my $$, but FAILED to show who I was for over ** hours. I sent a screenshot showing the time & date that was well past ** hours of my joining w*under review written on my pics. I am now waiting for the refund to appear in my account. If you all offered me a "special deal" to rejoin, I would consider that. Meaning, a discounted rate instead of $***.**** months. Please advise. Thank you.*Marcia S*****@***.com
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EliteSingles.com

Customer service issue
Reported by GetHuman-surginur
Jul 24th, 2018 - 10 mons ago
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GetHuman-surginur started working on this issue
Jul 24th, 2018 11:48pm
GetHuman-surginur indicated the issue is not fixed yet.
Jul 24th, 2018 11:48pm