Falsely banned for club name

GetHuman-maxrioja's Banned Account issue with Electronic Arts from April 2021

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Before contacting them, items GetHuman-maxrioja may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman-maxrioja's own words
To get my account back ... Someone hacked my account early on in Fifa ** and changed my club name to a ban-able name and I couldn’t change it back because there’s no option to do so and now I’ve been banned for it. I’ve already created a case but I’m trying to call them and can’t find a phone number.**Thanks
This was not my fault and out of my control because a hacker decided to change my name to an offensive one.
Just giving me the account back.
I’ve been playing EA games for over a decade and understand well their TOS. I’ve also spent a lot of time and money over the years and am an EA play member.
Already submitted a case on EA help
How GetHuman-maxrioja fixed the problem

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Electronic Arts

Fifa **
Banned Account issue
Reported by GetHuman-maxrioja
Apr 2nd, 2021 - 4 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 1597 others
0 customers following this

Timeline

GetHuman-maxrioja started working on this issue
Apr 2nd 4:15pm
GetHuman-maxrioja indicated the issue is not fixed yet.
Apr 3rd 4:14pm
GetHuman-maxrioja indicated the issue is not fixed yet.
Apr 3rd 4:15pm
GetHuman-maxrioja indicated the issue is not fixed yet.
Apr 3rd 4:15pm

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