My Origin app has been crashing for the last * days with error message "Origin has enco...

GetHuman-enganox's Technical Support issue with Electronic Arts from October 2019

Help with my Electronic Arts issue
The issue in GetHuman-enganox's own words
My Origin app has been crashing for the last * days with error message "Origin has encountered a serious problem and must close", upon attempting to log in. Some of the fixes I've attempted are but not limited to: **-Reinstalling Origin**-Reinstalling with rollback version as suggested by EA support**-Restarting router, and opening the various ports that were suggested to be required by Origin**-Clearing Origin through Windows Firewall, and Windows Defender by adding it as exception**-Doing SFC *SCANNOW, it fixed some corrupted files in the process. I used DISM commands because the SFC *SCANNOW was failing to repair the files initially**-Cleared the Origin cache files found in %programdata% and %appdata%. **-Installed and ran Malwarebytes to discover viruses, thanks Zeelmaekers for the suggestion**-Deleted malfunctioning AI Suite**-Clean startup as directed by the EA help pages

GetHuman-enganox did not yet indicate what Electronic Arts should do to make this right.

How GetHuman-enganox fixed the problem
Issue was solved by an EA community manager by indicating I need to remove the PS* camera that I had plugged into my PC.
Do you have a customer issue as well?
We can help you get Electronic Arts's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Electronic Arts issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Electronic Arts

Technical Support issue
Reported by GetHuman-enganox
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-enganox shared how to fix
Seen by 4 customers so far
Similar issue to 6720 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Version Type
Name of Account Holder

Timeline

GetHuman-enganox started working on this issue
Oct 28th, 2019 8:10pm
GetHuman-enganox confirmed the issue is fixed. Hooray!
Oct 31st, 2019 8:29pm