My Origin app has been crashing for the last * days with error message "Origin has enco...
GetHuman-enganox's Technical Support issue with Electronic Arts from October 2019
Help with my Electronic Arts issue
The issue in GetHuman-enganox's own words
My Origin app has been crashing for the last * days with error message "Origin has encountered a serious problem and must close", upon attempting to log in. Some of the fixes I've attempted are but not limited to: **-Reinstalling Origin**-Reinstalling with rollback version as suggested by EA support**-Restarting router, and opening the various ports that were suggested to be required by Origin**-Clearing Origin through Windows Firewall, and Windows Defender by adding it as exception**-Doing SFC *SCANNOW, it fixed some corrupted files in the process. I used DISM commands because the SFC *SCANNOW was failing to repair the files initially**-Cleared the Origin cache files found in %programdata% and %appdata%. **-Installed and ran Malwarebytes to discover viruses, thanks Zeelmaekers for the suggestion**-Deleted malfunctioning AI Suite**-Clean startup as directed by the EA help pages
GetHuman-enganox did not yet indicate what Electronic Arts should do to make this right.
I have an issue with Electronic Arts too
How GetHuman-enganox fixed the problem
Issue was solved by an EA community manager by indicating I need to remove the PS* camera that I had plugged into my PC.
Please help with my Electronic Arts issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Electronic Arts customer problems.
We can help you get Electronic Arts's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.