My Origin app has been crashing for the last * days with error message "Origin has enco...

GetHuman-enganox's Technical Support issue with Electronic Arts from October 2019

Help with my Electronic Arts issue
The issue in GetHuman-enganox's own words
My Origin app has been crashing for the last * days with error message "Origin has encountered a serious problem and must close", upon attempting to log in. Some of the fixes I've attempted are but not limited to: **-Reinstalling Origin**-Reinstalling with rollback version as suggested by EA support**-Restarting router, and opening the various ports that were suggested to be required by Origin**-Clearing Origin through Windows Firewall, and Windows Defender by adding it as exception**-Doing SFC *SCANNOW, it fixed some corrupted files in the process. I used DISM commands because the SFC *SCANNOW was failing to repair the files initially**-Cleared the Origin cache files found in %programdata% and %appdata%. **-Installed and ran Malwarebytes to discover viruses, thanks Zeelmaekers for the suggestion**-Deleted malfunctioning AI Suite**-Clean startup as directed by the EA help pages

GetHuman-enganox did not yet indicate what Electronic Arts should do to make this right.

How GetHuman-enganox fixed the problem
Issue was solved by an EA community manager by indicating I need to remove the PS* camera that I had plugged into my PC.
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Electronic Arts

Technical Support issue
Reported by GetHuman-enganox
Oct 28th, 2019 - 3 years ago
GetHuman-enganox shared how to fix
Seen by 17 customers so far
Similar issue to 6720 others
0 customers following this
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GetHuman-enganox started working on this issue
Oct 28th, 2019 8:10pm
GetHuman-enganox confirmed the issue is fixed. Hooray!
Oct 31st, 2019 8:29pm