Hello. I recently bought Sims * and am now trying to buy Sims * Vampire expansion pack...

GetHuman3056650's Dispute a Charge issue with Electronic Arts from June 2019

Help with my Electronic Arts issue
First: share to improve GetHuman3056650's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3056650 may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3056650's own words
Hello. I recently bought Sims * and am now trying to buy Sims * Vampire expansion pack, but I have ran into a problem. My card info will not go through even though it is all correct. The only problem I can seem to find is that your expectation dates for credit cards doesn't go down to **** and that's when my card expires. That is the only thing I can seem to think of. Please help so I may enjoy your amazing game. Thank you kindly.

GetHuman3056650 did not yet indicate what Electronic Arts should do to make this right.

How GetHuman3056650 fixed the problem

We are waiting for GetHuman3056650 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Electronic Arts's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Electronic Arts issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Electronic Arts

Dispute a Charge issue
Reported by GetHuman3056650
Jun 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4051 others
0 customers following this

Timeline

GetHuman3056650 started working on this issue
Jun 9th, 2019 3:32am
GetHuman3056650 indicated the issue is not fixed yet.
Jun 9th, 2019 1:56pm