I just did the PL TOTS Guaranteed SBC and I clicked confirm after making my squad and i...

GetHuman2962086's customer service issue with Electronic Arts from May 2019

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The issue in GetHuman2962086's own words
I was trying to put Heung Min Son in my team after packing him. ... I just did the PL TOTS Guaranteed SBC and I clicked confirm after making my squad and it gave me my pack. **As I went to open my pack it opened up with the Korea Republic flag then the Spurs Badge popped up.** The player I got from the pack was Heung Min Son I was so excited by this. I then confirmed this and then I went onto my squad to place him in and then my TOTS player then showed up as Maddison from Leicester City FC.** You can imagine the frustration I am facing as I packed a ** rated player but it changed to an **. **Please can you help me out and give me Heung Min Son back as I was so excited to use him and now I can’t. **Kind Regards,*Nathan
This was especially frustrating because I was so excited to use Heung Min Son after packing him to then find out it was Maddison in my club. This means somewhere along the line it has glitched or something and has me devastated.
They could make this right by giving me back ** Heung Min Son who I packed in the first place.
I have been playing Fifa since **** and this has never happened to me before and it has me devastated that I don’t have the player I packed.
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Electronic Arts

Xbox One
Customer service issue
Reported by GetHuman2962086
May 21st, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3835 others
0 customers following this

Timeline

GetHuman2962086 started working on this issue
May 21st, 2019 9:34pm

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