I have not played DA Inquisition for about * months. Logged in and noticed that my gold...

GetHuman-catlvr's customer service issue with Electronic Arts from May 2019

Help with my Electronic Arts issue
The issue in GetHuman-catlvr's own words
I have not played DA Inquisition for about * months. Logged in and noticed that my golden nug was not showing up or none of the DLCs were showing up on the War table. The last game I finished I had a completionist game with all DLC's. Nothing changed. Was going to create a new character and even the keep would not load. So uninstalled the game, reinstalled it up dated it. added the mods and same thing. Can you help. Changed my password, and everything. Again nothing has changed since the last time i played it. Thank you.

GetHuman-catlvr did not yet indicate what Electronic Arts should do to make this right.

How GetHuman-catlvr fixed the problem
I found out someone had hacked my account and was playing when I was not sure how they did that but they were. So I changed my password AGAIN, and then use the App authenticator for when I log in. That seemed to fix the issue. Odd how that works. My account was hacked a year ago and since then have been having issues. Thought I had it cleaned out. I think I finally got it taken care of. Have numerous firewalls and lots of protections and passwords that I thought no one could figure out but they did. But the minute I used the app authenticator it was like a miracle.
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Electronic Arts

Customer service issue
Reported by GetHuman-catlvr
May 18th, 2019 - 4 years ago
GetHuman-catlvr shared how to fix
Seen by 31 customers so far
Similar issue to 3779 others
0 customers following this
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GetHuman-catlvr started working on this issue
May 18th, 2019 5:56pm
GetHuman-catlvr confirmed the issue is fixed. Hooray!
May 21st, 2019 1:17am