On fifa mobile I played a tier * featured match and I was guaranteed an elite* Round of...

GetHuman-gershcas's customer service issue with Electronic Arts from March 2019

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The issue in GetHuman-gershcas's own words
On fifa mobile I played a tier * featured match and I was guaranteed an elite* Round of ** Barcelona player (options being ter stegen, rakitic, Coutinho, or pique.) but I was given Julian draxler instead, who plays for PSG. Upon contacting EA help I was helped by Abhishek, who informed me that if the situation is not rectified after ** hours that I simply received the correct player. This explanation is completely unacceptable to me. I would like the best player available at least (round of ** ter stegen). Also I would like to make a complaint concerning Abhishek, as he has either no information regarding this game, or he simply does not care to rectify this issue.
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Electronic Arts

Customer service issue
Reported by GetHuman-gershcas
Mar 28th, 2019 - 23d ago
I have an issue with Electronic Arts too
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GetHuman-gershcas started working on this issue
Mar 28th 3:43pm