I got an IPhone X but can’t seem to get my updated Madden acct on new phone. I somehow...

GetHuman-pivdaddy's customer service issue with Electronic Arts from March 2019

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The issue in GetHuman-pivdaddy's own words
I got an IPhone X but can’t seem to get my updated Madden acct on new phone. I somehow have * accts (* that I want and * that I apparently accidentally setup at some point). I’m sure they are w diff emails but I do not know which email goes w which acct and I don’t have passwords. I know my PID number though for the correct act. What do I do? I believe it is backed up on google play and I have no prob playing the correct act on my Android (yes I have * phones).
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Electronic Arts

Customer service issue
Reported by GetHuman-pivdaddy
Mar 28th, 2019 - a mon ago
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Mar 28th 3:24pm