ISSUE IS NOT FIXED!!!! Looking for help on EA Games POGO site

GetHuman2305614's customer service issue with Electronic Arts from February 2019

6 views | 2624 similar | 0 following
Help with my Electronic Arts issue
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Electronic Arts doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2305614 will need to dig through the advice provided by Electronic Arts, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2305614 can let us know if they help or not.
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The issue in GetHuman2305614's own words
find alternatives to play in promotions instead of paying at an increased rate. Non-disabled persons can play that game no problem but a person like myself with motor function issues cant play Slingo Blast. ... I am a disabled person with motor function issues. Several times I have contacted EA Games about play on POGO (Slingo Blast game). I pay for a POGO membership yearly. Several times I have tried to find alternatives for a certain game with required play during special promotions. The last * promotions had alternatives you could buy at a more than normal rate. If you follow the instructions on how to resolve*contact EA games, you go round in a vicious circle. If you do actually manage to get into live chat, they give you a set of directions just like you can see for yourself via self help. Last person I spoke to on chat didnt understand issue because it wasnt on script*notes of how to resolve issues for customers. In fairness, Im sure the language barrier was the problem there. After all this fiasco, you get a automated email saying thanks for contacting us...and a case number. Well each time I have gone to check on status of case, its closed. My guess is that once someone see the word "disabled" they brush it under the rug. I would be more than happy to share my copies of chat transcripts and copies of emails from EA games. All Id like is for SOMEONE to explain why is it I need to pay extra to play in a promotion that others can play in for free and why there are no alternatives for disabled persons like myself. (yes Im willing to provide EA with proof of disability)
Im not asking for anything free. Im asking for an alternative game that a disabled person can play. My loyalty is wavering since EA Games has bought out POGO. There is no real customer service!
All I ask for is an alternative to games that require fine motor skills with speed (ie: Slingo Blast) I dont think for one minute Im the only disabled person on that site.
I have been a POGO site customer since August **** and have spent money on software that assists with game play on most games. I could have chosen other paid sites, but have stayed loyal.
I have posted on pogo forums as suggested (post was removed due to content being un appropriate..I have copies of post)(no cursing, no names - just copies of chat with names removed) Posted on EA Games FaceBook(post on wall deleted) Next step will be to forward information to NDRN to see who would be next in line to discuss this issue
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Electronic Arts

POGO site-Slingo Blast game
Customer service issue
Reported by GetHuman2305614
Feb 26th, 2019 - 2 years ago
Seen by 6 customers so far
Similar issue to 2624 others
0 customers following this
Items needed
Email on Account
Game Name
Version Type
Name of Account Holder


GetHuman2305614 started working on this issue
Feb 26th, 2019 2:08am
GetHuman2305614 indicated the issue is not fixed yet.
Feb 26th, 2019 2:09am

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