find alternatives to play in promotions instead of paying at an increased rate. Non-disabled persons can play that game no problem but a person like myself with motor function issues cant play Slingo Blast. ... I am a disabled person with motor function issues. Several times I have contacted EA Games about play on POGO (Slingo Blast game). I pay for a POGO membership yearly. Several times I have tried to find alternatives for a certain game with required play during special promotions. The last * promotions had alternatives you could buy at a more than normal rate. If you follow the instructions on how to resolve*contact EA games, you go round in a vicious circle. If you do actually manage to get into live chat, they give you a set of directions just like you can see for yourself via self help. Last person I spoke to on chat didnt understand issue because it wasnt on script*notes of how to resolve issues for customers. In fairness, Im sure the language barrier was the problem there. After all this fiasco, you get a automated email saying thanks for contacting us...and a case number. Well each time I have gone to check on status of case, its closed. My guess is that once someone see the word "disabled" they brush it under the rug. I would be more than happy to share my copies of chat transcripts and copies of emails from EA games. All Id like is for SOMEONE to explain why is it I need to pay extra to play in a promotion that others can play in for free and why there are no alternatives for disabled persons like myself. (yes Im willing to provide EA with proof of disability)
Im not asking for anything free. Im asking for an alternative game that a disabled person can play. My loyalty is wavering since EA Games has bought out POGO. There is no real customer service!
All I ask for is an alternative to games that require fine motor skills with speed (ie: Slingo Blast) I dont think for one minute Im the only disabled person on that site.
I have been a POGO site customer since August **** and have spent money on software that assists with game play on most games. I could have chosen other paid sites, but have stayed loyal.
I have posted on pogo forums as suggested (post was removed due to content being un appropriate..I have copies of post)(no cursing, no names - just copies of chat with names removed) Posted on EA Games FaceBook(post on wall deleted) Next step will be to forward information to NDRN to see who would be next in line to discuss this issue