My wife recently purchased Madden ** for my son to download. We were successfull at doi...

GetHuman-dnsthply's customer service issue with Electronic Arts from February 2019

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The issue in GetHuman-dnsthply's own words
My wife recently purchased Madden ** for my son to download. We were successfull at doing so but now that the game is downloaded, my son is having problems starting it up. When the opening movie starts, the screen is dark making the image barely cisible. From there we can not start the game. The movie just continues over and over. We’ve closed the application and out of * attempts, one attempts works and the game is fine. But as you imagined, next time we start it up the dark screen is back on. What do i do? Can i be issued another download code or something?
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Electronic Arts

Customer service issue
Reported by GetHuman-dnsthply
Feb 17th, 2019 - 8 mons ago
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GetHuman-dnsthply started working on this issue
Feb 17th 11:35pm