My account got wiped. I was hacked

GetHuman-basilosa's customer service issue with Electronic Arts from December 2018

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The issue in GetHuman-basilosa's own words
Login to the game ... My fifa** account was hacked. I opened my fifa** companion app and everything was gone, all the players, all the coins, and even the untradeables were discarded like player of the month lucas and SBC kroos. I was really fussed about it considering all the time I have invested in the game. I tried to contact EA their advisor told me that they have escalated my case for further investigations. That was a week ago. Till now I got no reply. When I opened there website I saw that they have entered a christmas holiday. I have lost players worth ***k of coins and I would be delighted if I had the players or there worth of coins back
All of the players I got from SBCs are now gone for good so even if I started from nothing I cant get them back
I either want the coin value of all the player or the players themselves
I have been a customer since fifa ** and I expected a much faster response
I tried to contact EA through their help center and they esacalted my case for further investigations but I got no response from them
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Electronic Arts

Fifa **
Customer service issue
Reported by GetHuman-basilosa
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1431 others
0 customers following this
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Timeline

GetHuman-basilosa started working on this issue
Dec 26th, 2018 9:05am

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