On division rivals once you get to a certain level you have the option of claiming what...

GetHuman-aranlane's customer service issue with Electronic Arts from October 2018

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The issue in GetHuman-aranlane's own words
On division rivals once you get to a certain level you have the option of claiming what reward you would like, well I never received this option and I was at level * or * gold, and this is the level where you’re aloud to pick a reward, and I feel that you’ve gave me a reward for a silver level can someone please look into this and be able to give me the correct reward for the efforts I made on the game to reach the required level. Thanks
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Electronic Arts

Customer service issue
Reported by GetHuman-aranlane
Oct 18th, 2018 - 3 mons ago
I have an issue with Electronic Arts too
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GetHuman-aranlane started working on this issue
Oct 18th, 2018 8:48am