I recently purchased Madden** on my PSN via download. *When opening the game its prompt...

GetHuman-maxcmo's customer service issue with Electronic Arts from September 2018

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The issue in GetHuman-maxcmo's own words
I recently purchased Madden** on my PSN via download. *When opening the game its prompts: "Welcome Back"*"You already have an EA account"*...*A. I did NOT already have an EA account. I have created one now, but it is impossible to link to my game.*B. The email given as my EA account is an email of a friend of mine who DIED * years ago. It is thus IMPOSSIBLE for me to get the password to their account that has been sent to their email. *C. This game is rendered USELESS. I cannot play online, I cannot download current rosters.**So, I need you either to give me the password to this EA Account which is apparently mine. OR change the email associated with the account to MY CURRENT EMAIL ADDRESS.**I emailed support three days ago. No response. The phone customer service people are nice, but completely useless. If this issue is not resolved in ** hours I WILL NEVER BUY AN EA PRODUCT AGAIN. Extremely frustrating.
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Electronic Arts

Customer service issue
Reported by GetHuman-maxcmo
Sep 23rd, 2018 - 2 mons ago
I have an issue with Electronic Arts too
Fixed
Seen by 2 customers so far
Similar issue to 379 others
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Items needed
Email on Account
Username
Password
Game Name
Console
Version Type
Name of Account Holder
Timeline
GetHuman-maxcmo started working on this issue
Sep 23rd 1:24am
GetHuman-maxcmo indicated the issue is not fixed yet.
Sep 24th 8:32pm