On *** in the AM hour, I had nodded off with my phone in my hand, woke up turned phone...

GetHuman-johnmike's customer service issue with Electronic Arts from August 2018

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Help with my Electronic Arts issue
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The issue in GetHuman-johnmike's own words
On *** in the AM hour, I had nodded off with my phone in my hand, woke up turned phone over to set it on the night stand and caught only the message my purchase was successful.*Somehow the purchase was even validated. I know, I couldn't believe it either. And it wasn't for $*.**, of course no, it was $**.**. *This transaction was for *,*** coins. I wouldn't have consciously made this purchase because I didn't need the coins and being I'm on Social Security,*I can not afford this especially at *this time, I have a couple of prescriptions I need to purchase next week.*Could you please take back the coins and refund my money. Your screens do not fit on my LG Iphone and I've tried as well as my husband to make the games Fit. Your help will truly be appreciated. I'm sorry for any inconvenience this may cause you. It's taken me time to find this web page. I tried several ways to contact you .*I began trying to get the purchase cancelled the same day I ordered after realizing it wasn't going to work. *Down the road when I can afford to get internet for my laptop, I will be back.*Thank you*K. Bailey

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Electronic Arts

Customer service issue
Reported by GetHuman-johnmike
Aug 9th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 122 others
0 customers following this
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Timeline

GetHuman-johnmike started working on this issue
Aug 9th, 2018 2:00pm
GetHuman-johnmike shared this issue with others over email
Aug 9th, 2018 2:04pm
GetHuman-johnmike indicated the issue is not fixed yet.
Aug 9th, 2018 8:33pm
GetHuman-johnmike indicated the issue is not fixed yet.
Aug 9th, 2018 8:36pm
GetHuman-johnmike indicated the issue is not fixed yet.
Aug 15th, 2018 5:25am
GetHuman-johnmike confirmed the issue is fixed. Hooray!
Aug 15th, 2018 4:45pm

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