My account has been hacked. I tried to access my origin account after a while and I was...

GetHuman877756's customer service issue with Electronic Arts from July 2018

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Help with my Electronic Arts issue
GetHuman877756's next move: find and follow the right step-by-step guide.
Electronic Arts doesn't have a customer phone number that is answered by an agent. Instead, GetHuman877756 will need to dig through the advice provided by Electronic Arts, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman877756 can let us know if they help or not.
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The issue in GetHuman877756's own words
I just want to access my account. I have spent money on games from this company, and they make it completely impossible to receive help with these situations. ... My account has been hacked. I tried to access my origin account after a while and I was not able to login. I checked my email and found emails saying that my account email and password had been changed. Now I cannot access my account, I cannot reset the email or password, and my payment information is at risk.
The EA help center is not helpful at all. This company is big enough to be able to afford to pay people to answer a phone or chat online with customers. It is honestly quite ridiculous.
I want them to change my account email and password back to my email and password, and delete the payment information.
I have been using origin for years and never had this problem. I always assumed that a company like EA would have pretty decent customer service, especially considering the size and revenue. I was wrong.
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Electronic Arts

Customer service issue
Reported by GetHuman877756
Jul 13th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 79 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Version Type
Name of Account Holder

Timeline

GetHuman877756 started working on this issue
Jul 13th, 2018 4:37pm
GetHuman877756 indicated the issue is not fixed yet.
Jul 13th, 2018 4:39pm
GetHuman877756 confirmed the issue is fixed. Hooray!
Jul 13th, 2018 5:38pm
GetHuman877756 confirmed the issue is fixed. Hooray!
Jul 13th, 2018 5:38pm