Zanussi washing machine broke down was covered by Domestic and General insurance. They...

GetHuman4141003's Complaint issue with Electrolux from December 2019

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The issue in GetHuman4141003's own words
Zanussi washing machine broke down was covered by Domestic and General insurance. They came out to assess and deemed it nonviable to repair so arranged for a new machine to be provided by Electrolux. New washing machine was delivered and installed on **th December and broke down full of water and washing on **th December. Electrolux sent an engineer on **st December who said it was correctly installed so would need replacing and we were told to call Electrolux to let them know. Called them on **rd December when the customer service team was open and was informed that an engineer would need to visit to see if it can be repaired, soonest available appointment is *th January. As they have supplied a faulty washing machine and we have been without one now for over * weeks I just want it replaced with a new one as soon as possible.

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Electrolux

Complaint issue
Reported by GetHuman4141003
Dec 23rd, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 101 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman4141003 started working on this issue
Dec 23rd, 2019 11:15am