Myself Kiran Parab, Tilak Nagar, Chembur-**. I m Electrolux microwave oven user. The pr...
GetHuman-kcparab's customer service issue with Electrolux from October 2019
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The issue in GetHuman-kcparab's own words
Myself Kiran Parab, Tilak Nagar, Chembur-**. I m Electrolux microwave oven user. The product is out of warranty. My button panel was not working, hence, I registered online complaint, to which, the complaint was addressed in person by Sai Service Centre, Goregaon. The person removed my button panel alongwith circuit board and offered to replace. The estimate told to me was Rs.*****- to Rs.*****-. I asked them to get the call inspection report signed from me, which they had not brought with them and told me that all the documents will be given at the time of replacement. Visit fees of Rs.****- were paid as decided. On replacement, the person demanded Rs. *****- without any invoice or report, to which I refused. I also asked him to return my old*damaged mother board. The person, Mr Asif Khan was robust to speak with and said he had not replaced my control panel but had repaired*replaced the integrated circuit parts on the mother board. Hence, after enquiring about the price online, I told him that the parts replacement would not go beyond Rs. *****-. To which he demanded Rs. *****- as was earlier told to me during first visit. This a sorry state of affair in case the service centre is authorized. The whole thing also mars the reputation of Electrolux and wish company could look into the matter.
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