My ** year old parents bought a Kenmore Wall Oven from Sears two years ago. When pulli...
GetHuman739088's customer service issue with Electrolux from June 2018
Help with my Electrolux issue
Next: our robot will wait on hold for GetHuman739088 to get a Electrolux rep on the line!
Always use the GetHuman Phone tocall Electrolux. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman739088's own words
My ** year old parents bought a Kenmore Wall Oven from Sears two years ago. When pulling the handle down to open the oven, the glass shattered all over my mom and the floor because the ***** holding it in backed out. This happened on January **th of this year. As the oven is out of warranty (sadly, only one year), we ordered Electrolux part ********* and waited. When it arrived, it was incorrectly manufactured. The holes for the handle needed to be in the top left and top right corners so that you could pull the handle down. Instead, the drilled holes were in the top left and bottom left corner like how a microwave would open. The door was sent back to SearsPartsDirect and a new one was sent. After waiting many weeks, the new one arrived. Of course, this one was also incorrect. We sent this back also. Two days ago, the latest door arrived from frigidaireapplianceparts.com and hopes were high only to once again be dashed. The same problem once again. Obviously, I need a door assembly with the holes in the correct places. My parents have been without an oven now for *.* months. I don't think it's right that they should have to buy a new oven to solve this problem. Can you please help me?
GetHuman739088 did not yet indicate what Electrolux should do to make this right.
I have an issue with Electrolux too
How GetHuman739088 fixed the problem
We are waiting for GetHuman739088 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.