I got an email with a promotion for a buy one, get three burritos with an app purchase...

GetHuman5914840's Complaint issue with El Pollo Loco from April 2021

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The issue in GetHuman5914840's own words
I got an email with a promotion for a buy one, get three burritos with an app purchase. I got to the restaurant at ** pm and logged in to the app. The offer had disappeared. I then called the restaurant from the parking lot and the so-called manager stated I tried to redeem the special within ** minutes of closing. I told her I had been trying since **pm and they don't close till **:**pm. She said I must be wrong. I said she must not be the manager. She said she was the manager and got very rude. I asked if she would honor the special and she said no and have a nice day and hung up on me. I am writing this from Jack in the Box drive thru. I want my * for *

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El Pollo Loco

Complaint issue
Reported by GetHuman5914840
Apr 2nd, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 26 others
0 customers following this

Timeline

GetHuman5914840 started working on this issue
Apr 2nd 5:56am
GetHuman5914840 indicated the issue is not fixed yet.
Apr 2nd 10:15am
GetHuman5914840 indicated the issue is not fixed yet.
Apr 2nd 10:18am

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