I placed * orders to Edward R. Hamilton Bookseller Company for books & DVDs: one on Apr...

GetHuman-gibbsmur's customer service issue with Edward Hamilton Booksellers from May 2020

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The issue in GetHuman-gibbsmur's own words
I placed * orders to Edward R. Hamilton Bookseller Company for books & DVDs: one on April ** & the next order on April **, ****. Checks for both complete orders were enclosed w*each order. I have not yet (*******) received either order or any word concerning these orders. As a regular customer of ERHBC for many years, the turnaround time for receipt of my order & arrival to me has been * to ** days. I realize this is a difficult time but it’s now over a month& I have in this time received * more HAMILTON catalogs. A letter I sent to Hamilton last week included copies of the complete orders & the checks.*Not having experienced this inordinate time frame is particularly stressful as I have to leave my residence soon & some of the materials ordered are related to upcoming needs & all ERHBC shipments are left by USPS on my sidewalk doorstoop. *I have written to Hamilton w*my summer address to have both orders shipped there. An email to HamiltonBook failed to send. There is no bank record available to me currently to know if the checks were deposited & an online Hamilton phone * proved unworkable.*I genuinely hope I receive these * orders at the summer address if not my permanent address before I have to leave end of this week (*******). *I have had a long & amenable relationship w*ERHBC for too long to have to give it up.*Gibbs Murray**** Fernon Street*Philadelphia, PA ***** til *********Gibbs Murray*** Maple Street*Whitefield, NH ***** June *, **** to * October **, ****

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Edward Hamilton Booksellers

Customer service issue
Reported by GetHuman-gibbsmur
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 71 customers so far
Similar issue to 503 others
0 customers following this

Timeline

GetHuman-gibbsmur started working on this issue
May 22nd, 2020 10:27pm

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