I received a package of books yesterday. One corner seam and a long edge on the bottom...
GetHuman-vschaefe's customer service issue with Edward Hamilton Booksellers from April 2019
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The issue in GetHuman-vschaefe's own words
I received a package of books yesterday. One corner seam and a long edge on the bottom of the box were torn out. The box had been well taped, and there was a sticker stating that the box was damaged when received. Amazingly, only one of my ** books was damaged. Book number *******, Lights, Camera, Magic! Fantastic Beast . . . had damage on the top corners and the spine. If possible, I would like to have the book replaced. Thank you.
GetHuman-vschaefe did not yet indicate what Edward Hamilton Booksellers should do to make this right.
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How GetHuman-vschaefe fixed the problem
I sent a message to Edward R. Hamilton stating my problem. They replied promptly that a replacement book would be sent to me as soon as possible.
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