Eddie Bauer does NOT answer the phone, loses an order, and sends the wrong stuff

GetHuman-revkate's customer service issue with EddieBauer.com from December 2018

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Help with my EddieBauer.com issue
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The issue in GetHuman-revkate's own words
I was trying to order a shirt online. ... Three things: no one answered three calls I made to this number during business hours on three different days, though I left the phone ringing for a half hour each time.***, The calls were about an order that was made (I have the PayPal receipt) but was not fulfilled December *th, and when I emailed about this, I was told via email today (December **) no stock was now available. *** One item that I ordered arrived with a large hole in the bag. I was also sent a shirt I didn't order in a size no one in the household could wear.
I placed the order early and got no response for about three weeks
They could email me with a real apology, not just an invitation to find them online or call again (which I tried, again), and tell me whether the order was charged to my credit card. They could also tell me what to do about this other shirt.
I've always admired the company's quality merchandise and been glad for their tall sizes. I've ordered presents for my husband and sons from them, on and off, for maybe * years. None before arrived in a damaged package, and no random merchandise arrived before. Things were on time and appreciated.
I have called and emailed, and received, the day before Christmas, a reply about the missing order. The packages arrived after that.
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EddieBauer.com

Customer service issue
Reported by GetHuman-revkate
Dec 24th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 42 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-revkate started working on this issue
Dec 24th, 2018 7:17pm
GetHuman-revkate indicated the issue is not fixed yet.
Dec 24th, 2018 7:23pm

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