ordered coat. Website charged me twice. I then had to call to cancel one of the orders...

GetHuman1639514's customer service issue with Eddie Bauer from November 2018

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The issue in GetHuman1639514's own words
ordered coat. Website charged me twice. I then had to call to cancel one of the orders. The person I spoke with told me that once of my orders was canceled while the other should still send. Order has not sent and I cannot locate either of the orders in my order history (which makes me think that they were BOTH canceled). I needed this item by Friday which now will not happen due to the multiple mistakes.
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Eddie Bauer

Customer service issue
Reported by GetHuman1639514
Nov 27th, 2018 - 9 mons ago
I have an issue with Eddie Bauer too
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Seen by 6 customers so far
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Timeline
GetHuman1639514 started working on this issue
Nov 27th, 2018 7:14pm