Ecobee Customer Service

Contact Ecobee & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Ecobee. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Ecobee, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Ecobee: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Ecobee.
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Click below to show 2 more questions, answers, and complete guides to common Ecobee customer support problems.

Contacting Ecobee customer support

Below you can compare and contrast the 2 ways to contact Ecobee by looking at which ones are the fastest and which ones other customers recommend the most for solving Ecobee customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ecobee across the following channels: Web, Phone.

Phone number / contactWaitVotes
Online Help at ecobee.com
Customer Service
< 4 hrs42
877-932-6233
Contact Us
3 mins85

Does GetHuman work with Ecobee?

GetHuman does not work with Ecobee's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ecobee at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ecobee's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Ecobee at a Glance

Ecobee has no chat option
Ecobee has no customer email
Ecobee has 1 help forumBEST
Ecobee has no twitter handle
Ecobee has no facebook page
Contact information overview

Answered on this page:

What is the difference between Ecobee thermostats models?
Solutions to common issues

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