I have a system with a C-wire. I labeled the wires and hooked them up accordingly.**Wi...

GetHuman805894's customer service issue with Ecobee from June 2018

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The issue in GetHuman805894's own words
I have a system with a C-wire. I labeled the wires and hooked them up accordingly.**Wires are: R,G,Y,W*,W*,C**When the air was supposed to be on, the outside condenser would not turn on. I reinstalled the old thermostat and it's all working again.**Any idea?
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Ecobee

Customer service issue
Reported by GetHuman805894
Jun 21st, 2018 - 4 mons ago
I have an issue with Ecobee too
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Seen by 2 customers so far
Similar issue to 374 others
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Timeline
GetHuman805894 started working on this issue
Jun 21st 5:18am