This has NOT been fixed!!

GetHuman957034's customer service issue with Easyspirit.com from August 2018

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Help with my Easyspirit.com issue
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The issue in GetHuman957034's own words
I am waiting for a refund of $**.** for shoes I returned. Easy Spirit received the returned shoes on *-**-**. The ticket number for this issue is *****. This issue has been sent to their escalation department on *-**-** along with documentation of the charges on my credit card and copy of Post Office receipt showing date shoes were returned. When I call, all they tell me is I haveto wait because it in escalation and that they receive hundreds of calls.
It is frustrating because of how long it is taking and because it is not a small amount of money they owe me and also They can not seem to give me any answers. There is no other number to call.
Issuing my refund.
Sent documentation per their request. Talked to manager and supervisors several times and get same answer that I have to wait.
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Easyspirit.com

Customer service issue
Reported by GetHuman957034
Aug 6th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 12 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman957034 started working on this issue
Aug 6th, 2018 2:19pm
GetHuman957034 indicated the issue is not fixed yet.
Aug 6th, 2018 2:20pm
GetHuman957034 indicated the issue is not fixed yet.
Aug 6th, 2018 4:56pm
GetHuman957034 indicated the issue is not fixed yet.
Aug 6th, 2018 4:57pm
GetHuman957034 indicated the issue is not fixed yet.
Aug 6th, 2018 4:57pm
GetHuman957034 indicated the issue is not fixed yet.
Aug 7th, 2018 9:27pm
GetHuman957034 indicated the issue is not fixed yet.
Aug 9th, 2018 4:57pm