I had to cancel two children off my holiday to Turkey due to go **th July. Ref number i...

GetHuman-kwozenc's customer service issue with Easyjet from July 2020

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The issue in GetHuman-kwozenc's own words
I had to cancel two children off my holiday to Turkey due to go **th July. Ref number is Exv*htv. I had confirmation of cancellation but did not say how much money I would lose. Have tried phoning several times today. Five hours and three phone calls later I managed to speak to a human after being cut off twice. I had two queries first one we couldn’t find our flight and needed to know if it was cancelled. Was informed they would tell us two weeks before if it was going to be cancelled.Tbh that is not good enough as I have got to organise putting the in kennels and will lose money there. When I did speak to a human they were about to tell me how much money I would lose on cancelling the two children, when low and behold was cut off for a third time . I would like some clarification immediately please as the way I have been treated is not acceptable.

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Easyjet

Customer service issue
Reported by GetHuman-kwozenc
Jul 1st, 2020 - 7 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 8432 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-kwozenc started working on this issue
Jul 1st, 2020 4:32pm
GetHuman-kwozenc indicated the issue is not fixed yet.
Jul 1st, 2020 8:59pm

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