I have booked a packaged holiday with Easyjet and am due to fly on holiday Tuesday **th...

GetHuman-sue_kort's Find Itinerary issue with Easyjet from February 2020

Help with my Easyjet issue
The issue in GetHuman-sue_kort's own words
I have booked a packaged holiday with Easyjet and am due to fly on holiday Tuesday **th February ****. When I go into 'Manage My Booking' I am unable to download my documents. When I hit the 'Download My Documents' Tab it comes up with a message 'We are still generating document for you' and it is the same message when try to download 'ATOL' document. I need to get my hotel voucher and details of transfer to*from airport when in Tenerife. I have managed to print my board passes.

GetHuman-sue_kort did not yet indicate what Easyjet should do to make this right.

How GetHuman-sue_kort fixed the problem
I just called them and eventually managed to speak with someone, I also followed up with an email to customer services
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Easyjet

Find Itinerary issue
Reported by GetHuman-sue_kort
Feb 18th, 2020 - 8 months ago
Fixed
GetHuman-sue_kort shared how to fix
Seen by 16 customers so far
Similar issue to 3928 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-sue_kort started working on this issue
Feb 18th 12:31pm
GetHuman-sue_kort confirmed the issue is fixed. Hooray!
Feb 20th 4:48pm

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