I booked a holiday with Easyjet holidays on the *th January ****. The Holiday referenc...

GetHuman4254071's customer service issue with Easyjet from January 2020

Help with my Easyjet issue
The issue in GetHuman4254071's own words
I booked a holiday with Easyjet holidays on the *th January ****. The Holiday reference is ****** and the flight reference is K**H*H*. The problem I have is that dispite booking it in my name (Thomas) the confirmation has made the lead passenger as Mr Margaret Kerr. Please could you correct the lead passenger to Mr Thomas Kerr. I have phoned the **** *** **** number several times going through all the options given. I got through once to be told I had the wrong number. The person who answered the phone said they would find me the right number and then the phone was hung up. This was at approx *.**pm today **th January ****. Please also be aware this is my second email about this problem.

GetHuman4254071 did not yet indicate what Easyjet should do to make this right.

How GetHuman4254071 fixed the problem
Went to the customer services at Glasgow airport and they were able to correct the flight manifesto
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Easyjet

Customer service issue
Reported by GetHuman4254071
Jan 15th, 2020 - 10 months ago
Fixed
GetHuman4254071 shared how to fix
Seen by 22 customers so far
Similar issue to 3268 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman4254071 started working on this issue
Jan 15th 4:50pm
GetHuman4254071 indicated the issue is not fixed yet.
Jan 16th 9:07am
GetHuman4254071 confirmed the issue is fixed. Hooray!
Jan 18th 5:22pm

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