We have a girls trip to Athens, leaving in less than * weeks. We originate in Edmonton...

GetHuman3844725's Special Request issue with Easyjet from October 2019

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The issue in GetHuman3844725's own words
We have a girls trip to Athens, leaving in less than * weeks. We originate in Edmonton, Alberta, Canada and have booked Easyjet from LGW to ATH for November *th. We have just found out yesterday that our family member has been given weeks to live. He is only ** years old with * young daughters. We are devastated. *We are wondering about your bereavement policy. We have already cancelled our flights with Westjet from Canada to the UK. Our reservation numbers are EXP**DN and EXP**G*. I just checked us in last week and bought seats for our trip. We don't know what to do and need your help please. Christina is a special needs teacher and we would only be able to rebook our itineary for next November ****. Would you consider waiving the change fee and allowing us to rebook for next year once flights open? We are very loyal Easyjet customers even though we live in Canada. We are beside ourselves and are looking for compassion and hoping you can help us. Kind regards and thank you, Tammy and Christina.

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Easyjet

Special Request issue
Reported by GetHuman3844725
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4888 others
0 customers following this

Timeline

GetHuman3844725 started working on this issue
Oct 28th, 2019 9:40pm
GetHuman3844725 indicated the issue is not fixed yet.
Oct 29th, 2019 2:38am
GetHuman3844725 indicated the issue is not fixed yet.
Oct 29th, 2019 2:29pm

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