I am writing to make a complaint, I have used Easyjet a number of times in the past and...

GetHuman-kculverw's customer service issue with Easyjet from September 2019

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The issue in GetHuman-kculverw's own words
I am writing to make a complaint, I have used Easyjet a number of times in the past and never been disappointed but on this occasion I am absolutely fuming. I have recently had to call to change names of the flights we booked for a family holiday, which was expensive enough and especially as it took me a number of times to call to actually speak to anyone to get this request done. I’ve just received my phone bill and I have been charged £**.** for the calls I made trying to get through and speak to someone to help me. I think this is absolutely discussing and would like someone to get in touch with me regarding this. I can send proof of the calls and what I’ve been charged and don’t feel that I should have to pay this amount when it’s your company that kept me on hold over something that I had tried to do online which would have been FREE of charge but was unable to do due to your website not letting me. I would like to hear what can be done about this. *Regards*Mrs Kelly Culverwell

GetHuman-kculverw did not yet indicate what Easyjet should do to make this right.

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How Do I Change My Easyjet Flight?How Do I Get a Refund for My Flight on Easyjet?What Do I Do If I'm Missing My Baggage from My Easyjet Flight?How Do I Make a Special Request or Wheelchair Access on Easyjet?
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Easyjet

Customer service issue
Reported by GetHuman-kculverw
Sep 19th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 4203 others
0 customers following this

Timeline

GetHuman-kculverw started working on this issue
Sep 19th, 2019 12:52pm
GetHuman-kculverw indicated the issue is not fixed yet.
Sep 19th, 2019 5:07pm
GetHuman-kculverw indicated the issue is not fixed yet.
Sep 19th, 2019 5:12pm
GetHuman-kculverw indicated the issue is not fixed yet.
Sep 20th, 2019 2:18pm
GetHuman-kculverw indicated the issue is not fixed yet.
Sep 22nd, 2019 8:07am
GetHuman-kculverw indicated the issue is not fixed yet.
Sep 22nd, 2019 6:16pm

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