I have tried to cancel two separate flight bookings Oct.**th and return Oct **th first...

GetHuman3582858's customer service issue with Easyjet from September 2019

Help with my Easyjet issue
The issue in GetHuman3582858's own words
I have tried to cancel two separate flight bookings Oct.**th and return Oct **th first from Gatwick,but return to Luton. The reason being my husbands fall and subsequent fractures in his sacrum,lower back. He cannot walk and has been told he cannot travel. We have a Doctors letter and hospital reports,which I sent to easyjet. They have declined to issue a voucher,saying it is not life threatening therefore does not come under terms to claim. But previously the person I spoke to in customer services indicated it would be acceptable,so I completed the forms and sent an attatchment of Doctors letter. This happened to me in **** and I did the same but in a letter in the post and was issued with a voucher. Has there criteria for claims changed since then? My injury was not life threatening. can you please help. We regularly fly with easyjet and would book another flight.

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Customer service issue
Reported by GetHuman3582858
Sep 19th, 2019 - a year ago
Seen by 3 customers so far
Similar issue to 4190 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman3582858 started working on this issue
Sep 19th, 2019 6:56am
GetHuman3582858 shared this issue with others over email
Sep 19th, 2019 6:57am
GetHuman3582858 confirmed the issue is fixed. Hooray!
Sep 22nd, 2019 9:48am

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