Karim has just emailed the following using a donotreply email address. **Dear Anthony...

GetHuman3355723's Other Complaint issue with Easyjet from August 2019

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The issue in GetHuman3355723's own words
Karim has just emailed the following using a donotreply email address. **Dear Anthony,*EC*** compensation case reference ID: ********* *Date received: *********Thanks for submitting your claim.*We’ve taken a look at your claim request and found that as you did not travel on flight EZY**** you are not eligible for compensation under EC********.*To qualify for compensation, passengers must have travelled on the flight you’re claiming for.*If you have any further questions, please read our “Who is entitled to compensation” section of the website, which will hopefully clear up any queries you may have.*Kind regards*Karim*easyJet Customer Services**As the flight landing was more than * hours late we are due compensation. The citizens advice bureau website states:**If your flight’s delayed for * hours or more*You don’t have to take the flight if it’s delayed for * hours or more. It doesn’t matter whose fault the delay is or the distance of the flight.*If you don’t take the flight*The airline legally has to give you all of the following:*a full refund for the flight*a full refund for other flights from the airline that you won’t use in the same booking, eg an onward or return flight*if you’re part-way through a journey, a flight back to the airport you originally departed from*Talk to someone from the airline as soon as you decide you don’t want to take the flight.**Please reconsider.**If you wish to formally reject the claim please do so in order that I may escalate this to the CAA.

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Easyjet

Other Complaint issue
Reported by GetHuman3355723
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 3657 others
0 customers following this

Timeline

GetHuman3355723 started working on this issue
Aug 2nd, 2019 1:51pm